APPI Compliance
Data Rectification
You can use the link below to update your account data if it is not accurate.
Data Portability
You can use the links below to download all the data we store and use for a better experience in our store.
Access to Personal Data
You can use the link below to request a report which will contain all personal information that we store for you.
Do not Sell My Personal Information to Third Party
You can submit a request to let us know that you do not agree for your personal information to be collected or sold to a third party.
Right to be Forgotten
Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.
SHIPPING POLICY
Where do you ship to?
We deliver to all countries
Can I cancel my order?
Orders are processed very soon after they have been placed. We will try our best to help, but if the item has been personalised or dispatched we will not be able to cancel the order.
How long will my order take?
Our delivery varies on the item. We use two couriers DPD & Royal Mail. Your delivery ETA and courier is provided when you check out. Please refer to your order confirmation for your delivery ETA & courier.
How much do you charge for delivery?
Delivery of goods depends on your location. if you ordered a product worth more than 60 pounds, then delivery will be free for you
RETURNS AND EXCHANGES
How do I return my order?
Take To Store
Please take your returns to our Dzirkaļu iela 44, Rīga, LV-1057 along with your order confirmation.
By Courier
Please call our customer care line on +440 759 446 7913 or email info@blera.eu to arrange a DPD collection. This comes with a £15 Fee that we deduct from your refund.
DPD collections – you will need to be present between 9-5pm to hand over the goods to the driver (you do not get an allotted time).
Your own method of return
You can return your parcel using your own method of return. Return to be paid by the customer. The goods are your responsibility until we receive them here so please use recorded postage and package them carefully.
Please email us to confirm our returns address, as our store store is closed, we are currently using an alternative address.
How long do I have for full refund?
Goods must be returned within 28 days for refund or exchange (from receipt of goods) in their original condition and unused after this we reserve the right to accept a refund or exchange.
When will I be refunded?
As soon as we’ve received your returns your refund will be processed in the original form of payment within 3 business days. You’ll be notified via e-mail to the address listed on your account when this transaction has taken place.
Can I return a personalised item?
No, Personalised items cannot be returned or exchanged.